Bounced Email Processing Isn't Working, Or Is Working Erratically

Bounced Email Processing Isn't Working, Or Is Working Erratically

  1. Generally, this part of the process is already set for you, but you may be over-ride it with your own settings.
  2. Bear in mind that for bounce processing to work, the Emailer software must have access to the bounced emails. If you manually download the bounced emails from the email server before the email software accesses them, they cannot be processed by the Emailer software.
  3. If you received an error relating to certificates, click Settings > Email settings. Look at the Default bounce settings section and ensure that Use extra mail settings and "Do not validate server certificate" are selected (checked).

Note: If you are not using the default bounce settings, check that the same settings are configured in the relevant Edit contact list screen.

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