How can I stop Spam Emails?

When you first purchase your VMA hosting package, you will see "Mailscanner' application. This can be viewed by logging into your hosting 'cPanel' Control Panel.

Once you are into your cPanel you will see the 'Spam Assassin' icon in the mail section.

Once into the 'MailScanner Settings' you can view all your current settings:

You can choose to DELETE  High Spam scoring emails  where as Low Scoring spam emails will be sent to your spam folder.

Go to OTHER SETTINGS to change the default spam scoring default settings:

4 is default for low scoring spam so anything over 4 will go to the spam folder - higher is conservative while the lower score is harsh - but remember if you are too low it may be sending friendly emails to your spam folder so start with 4 and adjust to suit

12 is the default for high scoring spam so anything over 12 will be 'Auto Deleted' if set to delete.

You can further refine your settings by adding whitelisted domains  and emails OR blacklisting unwanted spamming domains - don't forget to save before you exit.

Other ways to minimise spam is to set up 'Account Level Filters' and follow the prompts there - see here for more details.

• Related Articles

• Understanding Spam Scoring in MailScanner

  Our email server uses MailScanner in combination with SpamAssassin to scan all inbound messages. Each email receives a spam score based on various content checks, authentication results, and rule matches (e.g. BAYES, HTML formatting, KAM rules, SPF ...

• How to avoid the spam folder

  We've got lots of tips on this list to help you improve your delivery and reach the inbox. Here at VMA Emailer, our team of delivery and customer success experts are available 24/7 to help you solve delivery issues, understand feature functionality ...

• Understanding Common Spam Filter Flags

  When your email is scanned by our mail server, it goes through a series of spam filter checks. These checks assign scores to different characteristics of the message. A higher combined score increases the likelihood that the message will be flagged ...

• My Clients emails are seen as Spam - How can I white-list their domain?

  If you find that some incoming emails are going to spam from legitimate email addresses, you can white-list their domain so they are delivered to your inbox. PLEASE NOTE: This is only recommended to be done for business domains only and NOT free ...

• How to Redirect Spam Emails to my Email Client Spam Folder?

  While your emails are filtered to minimise spam getting to your inbox, inevitably some legitimate emails may end up being flagged as spam. Currently you have to login to your cPanel account and go to Emails/Spam@your domain to find them. You can now ...