My e-mail is going to the bulk or spam folder!

My e-mail is going to the bulk or spam folder!

All domains that are created on our servers are monitored VERY closely for spam to prevent any blacklisting of our IPs.  None of our IPs are on any Realtime Black Lists or any other sort of spam lists so if your mail is being sent to the spam folder it can be one of only a few things:

1. If it is only Yahoo you are having problems with, ensure that you have DomainKeys enabled on in your account.  To enable DomainKeys go into your cPanel and go to Email Management->Email Authentication.  You will see a setting for DomainKeys - make sure that it is enabled. We recommend you enable this anyway.

2. We also recommend you enable your SPF records. To enable SPF records go into your cPanel and go to Email Management->Email Authentication then 'Enable'. Also go to: Additional Ip blocks for your domains (IP4): then add these IP addresses then save:

139.99.161.176
139.99.161.177
139.99.163.52
139.99.163.53

While the above is set as the default settings, it does not hurt to ceck before creating a Support Ticket.

3. It could also be the content of your e-mail, even with all of the right settings such as DomainKeys, SPF, DMARC and not being listed on any spam lists, your messages could still end up in the spam or bulk mail folders anyway.

See here for additional information on 'Domain Key' and 'SPF records'

    • Related Articles

    • How to avoid the spam folder

      We've got lots of tips on this list to help you improve your delivery and reach the inbox. Here at VMA Emailer, our team of delivery and customer success experts are available 24/7 to help you solve delivery issues, understand feature functionality ...

    • How can i Improve Spam Detection?

      VMA have made some pretty major changes to our spam filtering system recently – we are now running emails through various systems (like Barracuda, SpamCop & SpamHaus etc) that will facilitate the removal of spam. To improve the filtering of your ...

    • How To Redirecting Spam Emails To My Email Client Spam Folder?

      While your emails are filtered to minimise spam getting to your inbox, inevitably some legitimate emails may end up being flagged as spam. Currently you have to login to your cPanel account and go to Emails/Spam@your domain to find them. You can now ...

    • Where do I find my Spam folder now?

      You can now find your SPAM folder in your cPanel/Email account. You fan find is in 2 ways: ACCESS VIA CPANEL Simply login into cPanel here: https://hosting.visualmarketing.com.au:2083/ then using you user name and password to access your cPanel. Go ...

    • How can i stop Spam Emails?

      We have set our mail system to run through several Spam Reputation Lists to minimise the receival of spam through know IP addresses. To further assist you in the removal of spam from your inbox - we have set up a spam learning script that runs twice ...