VMA Billing
Can I renew my Domain Name Early?
By default, you will get reminders to renew your domain name 90 days, 60 days, 30 days and 5 days before your renewal date is due. This is standard practice and required as per our agreement as a reseller plus is very important so you do not loose ...
Information Needed For SSL Certificate - CSR
We need the following information to generate a Certificate Signing Request (CSR): For the SSL Cert. Hostname: (this is your domain name with or without the www, the ssl will only work one way or the other.) Email: Street Address: Country (2 letter ...
Why don't I just go with the cheapest hosting?
A host has to make a profit to continue operating. Some hosts do not properly understand the market, and may be pricing themselves too cheap. At times you will come across deals that are almost too good to be true - cheap web hosting with amazing ...
How can I update my Credit Card Details?
If you have been notified that you Credit Card is about to expire - you can add a new card or update your new details by doing the following: Login in to your account by going to Client Area - once there, click on the dropdown menu in top right ...
I have a fast internet connection (ADSL/cable) - can I just host my own site?
You could, but that's definitely not recommended. First of all, most ISPs have clauses that do not let you use your internet connection for web hosting - doing so will result in termination of your account. Second of all, think of the headaches it ...
How do I cancel a Service?
Cancelling a Product or Service You can cancel a service at any time. Login to your VMA billing control panel: from the menu select 'Services/My Services' then select 'View Details' from the service/product you wish to cancel. Under 'Management ...
How do I manually renew my Domain Name?
If you want to ensure you do not loose your domain name - ensure you set it up to 'Auto Renew' automatically. This would normally occur 4 days prior to your renewal date. If you would prefer to manually 'Renew' (this will also stop the renewal ...
How do I set up my Domains to 'Auto Renewal'?
To minimise the chance of loosing your domain you are given the option to Auto Renew on signup or transfer of your domains. It is important that you ensure you set up the 'Auto Renewal' in your Client Area. To set up Auto Renewals in your Client Area ...
Do I need a static/dedicated IP address?
Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before your domain resolves to our servers. This is also necessary if you want to be able to view your site via http://IP instead of http://IP/~username/ before ...
Do your servers support XML?
Yes, all of our servers support XML.
What if my site breaks your Terms of Service?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. For detail, please read ...
Can I upgrade my plan at any time?
Yes you can. You will need to log in and from your Billing control panel view and go to 'Products and Services'. From here you can select "view details" and you can view details of your current plan here then scroll to the foot of the page and select ...
Is there a minimum time contract/commitment required?
You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there are no cancellation fees.
Can I host friends' websites?
Yes, you may host your friends. You can host their site on a subdomain and allow them to FTP into that folder only for security. If you want your friends to have their own control panels for their sites, then they will need to set up their own ...
What database do you offer?
We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use database program. Visit www.mysql.com for more information.
Do you offer password protected directories?
Yes, using our web-based control panel you can easily protect any directory without having to manually edit .htaccess files. Our control panel makes everything easier for you.
Do you offer Telnet or SSH access?
By default, we do not provide SSH/shell access to our clients. SSH/shell access may be request in a Support Ticket. This request must be accompanied by a verified billing address, as well as a legitimate reason for needing shell access. We are not ...
Are there any hidden costs, or setup fees?
No, there are no hidden costs or fees associated with having a hosting account with our services.
Will you place any ads on my site?
Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying pop-ups, nothing.
Will I be able to check my emails when I am away from my home/office computer?
Yes, we provide all our customers with their own Webmail access. What this means is that you can log on to the internet (to the address we will give you once you sign up) and check your mail from any computer that has internet access.
Why don't you offer unlimited bandwidth?
There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it, and if you do they will quickly find ways of either forcing you to pay for it, or restricting your ...
What happens if I exceed my allocated bandwidth?
You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact us and purchase more bandwidth. Once you have exceeded your limit, your account will be ...
Do you offer Server Side Includes (SSI)?
Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you call your files with the .shtml extension.
Can I order even though I do not live in Australia?
Yes, you can still order with us. We can host all international domain names and also we accept many forms of payment. There will be one that you will be able to pay with.
Can I have Warez, Appz, Serialz and or commercial software on my homepage?
No, if we find them in your directory or links to them, your entire account will be subject to termination.
Do you host adult sites?
No we do not host, nor allow hosting of adult sites on our servers.
Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan at any time. There are no additional fees for upgrading - but you will need to pay the difference. See here for more details.
Can I run a phpbb forum (message board) on my site?
Absolutely! In fact we've pre-installed it for you. Phpbb is free, open source software for running a forum. Phpbb runs on MySQL, so you can use any of our plans to run your very own forum on your website using this exciting, highly-rated software! ...
Do I have to have your banner on my site?
Rest assured that all sites that we host are BANNER-FREE. It's your site (you're paying us to host it) - we wouldn't dream of forcing you to promote our services! We prefer to earn that privilege and compensate you for it!
How long after I sign up can I start building my site?
As these accounts are automatically approved, your account will be created and ready for uploading within 15 minutes of you signing up! If your account is not automatically approved, it will be within at most 24 hours. It will take a little bit ...
How do I signup?
On any page of our site click the "Order Now" link. Follow the on screen instructions and fill out your user information. Once your payment information is confirmed and payment received your account will be automatically setup and you will receive ...
Is it a problem if I'm not in the Australia?
Not at all! In fact, we already have customers in countries all over the world. If you don't have a credit card, we also accept paypal and EFT's.
Setup Time?
What is the setup time on your services? Most accounts are instantly deployed using our automated billing system. If for some reason your account is not automattically created, one of out support team will create it manually and notify you.