I Can't Import Contacts From a CSV File

I Can't Import Contacts From a CSV File

  1. You may not have permission to upload contacts from a CSV file. To change a user’s permissions, contact Support
  2. Your CSV file may be incompatibly formatted. Check the CSV formatting to ensure that it can be read by the email software. Check that the information in your CSV file is correctly formatted:
  3. Each entry must be on a new line; one line of details per contact.
  4. There must be no blank lines.
  5. The number of fields in each contact’s entry must be consistent.
  6. Note: Make sure you are using a CSV file and not an Excel (or other spreadsheet) file.
  7. Your CSV file may contain information that breaches the email software’s content type rules. For example, if some of the email address with which you want to populate Email address fields in your contact list do not follow a correct email address convention, the data may be rejected.
  8. Your CSV file may be too large. Break the file into two halves and upload both.

 

    • Related Articles

    • Can I import/export a contact list?

      Yes - you can. Go to the CONTACTS tab and you will see the options there. remember that to import your list, it must be a valid .csv file Also see:Â Can I export the Bounced Email list so i can fix it? article as it contains hints on fields to ...

    • How to manage your contacts

      Knowing how to properly manage your contacts can make or break your email campaigns. Your contacts are arguably the most important part of your email marketing strategy. Without your subscribers, you wouldn't have an audience for your email ...

    • How to manage contacts and lists

      There are multiple ways to add contacts to your account and how to manage them. Adding contacts - via .CSV file upload  Navigate to your "Contacts Screen" and select "Add Contacts" from the "Manage Contacts" drop down. 1. Confirm your contact's ...

    • How to create a suppression list

      Learn how you can avoid sending emails to specific contacts. Sometimes, you just want to make sure that some of the contacts won't receive your emails. They may be either from your external database where they've unsubscribed earlier or were blocked ...

    • cPanel: Unactive License File

      cPanel may spit out a "Unactive License File" error when new IP addresses or added or when your hostname has changed. If this should happen, please run the following command: $ /usr/local/cpanel/cpkeyclt