Quality Control
How do you measure customer satisfaction?
We conduct regular check-ins, surveys, and act on feedback promptly.
Do you have Service Level Agreements (SLAs)?
Yes, SLA's are provided for hosting, response times, and deliverables. If you require an SLA for our other services, talk to us.
How do you protect client data?
We comply with Australian privacy laws, use secure servers, and have NDAs in place. For eCommerce websites, we use tokenised payment gateways so NO credit card details are store on the website.
How do you ensure content accuracy and brand alignment?
We follow a multi-step review process, including client approvals, to ensure all deliverables meet brand guidelines.