My Clients emails are seen as Spam - How can I white-list their domain?

My Clients emails are seen as Spam - How can I white-list their domain?

If you find that some incoming emails are going to spam from legitimate email addresses, you can white-list their domain so they are delivered to your inbox.

PLEASE NOTE:  This is only recommended to be done for business domains only and NOT free domains like: gmail, hotmail or outlook etc. unless you use the FULL email address.

Login to your cPanel hosting account via here.

Go to Email/Mailscanner

Access white/blacklist

add domain like: *@clientdomain.com.au

and your done. The same can be done for BLACKLISTING also but be careful here as well. 

    • Related Articles

    • Understanding Common Spam Filter Flags

      When your email is scanned by our mail server, it goes through a series of spam filter checks. These checks assign scores to different characteristics of the message. A higher combined score increases the likelihood that the message will be flagged ...
    • How to avoid the spam folder

      We've got lots of tips on this list to help you improve your delivery and reach the inbox. Here at VMA Emailer, our team of delivery and customer success experts are available 24/7 to help you solve delivery issues, understand feature functionality ...
    • How can I stop Spam Emails?

      When you first purchase your VMA hosting package, you will see "Mailscanner' application. This can be viewed by logging into your hosting 'cPanel' Control Panel. Once you are into your cPanel you will see the 'Spam Assassin' icon in the mail section. ...
    • Understanding Spam Scoring in MailScanner

      Our email server uses MailScanner in combination with SpamAssassin to scan all inbound messages. Each email receives a spam score based on various content checks, authentication results, and rule matches (e.g. BAYES, HTML formatting, KAM rules, SPF ...
    • How to create a suppression list

      Learn how you can avoid sending emails to specific contacts. Sometimes, you just want to make sure that some of the contacts won't receive your emails. They may be either from your external database where they've unsubscribed earlier or were blocked ...