My Clients emails are seen as Spam - How can I white-list their domain?
If you find that some incoming emails are going to spam from legitimate email addresses, you can white-list their domain so they are delivered to your inbox.
PLEASE NOTE: This is only recommended to be done for business domains only and NOT free domains like: gmail, hotmail or outlook etc. unless you use the FULL email address.
Login to your cPanel hosting account via here.
Go to Email/Mailscanner

Access white/blacklist

add domain like: *@clientdomain.com.au

and your done. The same can be done for BLACKLISTING also but be careful here as well.
Related Articles
How to avoid the spam folder
We've got lots of tips on this list to help you improve your delivery and reach the inbox. Here at VMA Emailer, our team of delivery and customer success experts are available 24/7 to help you solve delivery issues, understand feature functionality ...
How to create a suppression list
Learn how you can avoid sending emails to specific contacts. Sometimes, you just want to make sure that some of the contacts won't receive your emails. They may be either from your external database where they've unsubscribed earlier or were blocked ...
I am not Receiving Some Clients Email?
Occasionally you might have some clients or other emails that are not getting to your inbox. This can sometimes happen if they are seen as spam. In an effort to minimise spam getting to your inbox, we have installed MailScanner which is designed to ...
How to Redirect Spam Emails to my Email Client Spam Folder?
While your emails are filtered to minimise spam getting to your inbox, inevitably some legitimate emails may end up being flagged as spam. Currently you have to login to your cPanel account and go to Emails/Spam@your domain to find them. You can now ...
How to Lock/Unlock my domain name?
PLEASE NOTE: THIS IS FOR THE OLD PORTAL Locking your domain is done from your Domain Control Panel here. Go to ACCOUNT MANAGER then select DOMAIN MANAGER and log into your control panel. Your login details would have been sent to you when you first ...