Why am I getting the error 550 Access denied - Invalid HELO name?
The VMA servers have a special requirement for 'SMTP authentication' in order to send email.
When sending email using an email client on your computer such as Outlook, Thunderbird or Mac Mail and you receive the error "550 Access denied - Invalid HELO name", it just means you have not ticked the option "My outgoing server (SMTP) requires authentication" in your email client. For the steps on enabling this feature in common email clients, please see below:
When sending email using an email client on your computer such as Outlook, Thunderbird or Mac Mail and you receive the error "550 Access denied - Invalid HELO name", it just means you have not ticked the option "My outgoing server (SMTP) requires authentication" in your email client. For the steps on enabling this feature in common email clients, please see below:
Microsoft Outlook (see image)
- From the Menu Bar, Click Tools then Click E-mail Accounts
- Select "View or change existing e-mail accounts" then Click "Next"
- Select your Email account then Click "Change"
- Click "More settings"
- Select "Outgoing Server" tab
- Select the box beside "My outgoing server (SMTP) requires authentication"
- Select "Use same settings as my incoming email server"
- Click "Ok"
- Click "Next"
- Click "Finish"
Thunderbird
- From the Menu Bar, Click Tools, then Account Settings
- This will bring up the Account Settings window where you can click on Outgoing Server (SMTP) at the bottom of the list in on the left side of the window.
- Back in the middle of the window, select the appropriate outgoing server and click the "Edit" button.
- Make sure "Authentication method" is set to "Normal password"
- Click OK to close the SMTP edit window and again on the Account Settings window.
Mac Mail
- From within Mac Mail Click Mail, Preferences, then Accounts
- Near the bottom of the window, look for Outgoing Mail Server (SMTP), click the drop down arrow and select "Edit SMTP Server List..."
- Click the Advanced button in the middle of the window and make sure Authentication is set to "Password."
- Click OK to close the edit window
Related Articles
What is an error 404 page?
Error 404 indicates that you are requesting a file or a directory that does not exist on the server. This error can occur because of the following reasons: 1. You may have a broken link within your HTML page. Check that all your HTML files are ...What are the bounce error categories and filters
Learn about all statuses that can be generated by your bounced emails. If an email bounces, this means that there is likely a permanent or temporary reason the email could not be delivered. If not stated otherwise, VMA Emailer system will work to ...How to Register Name Servers
There are many registars in the world with different panels, however we have provided a simplistic explaination of how to register your name servers. You will have to login to your registrar and find the area where you can specify both of your custom ...How do I Access and use webmail?
You can access your webmail by going to http://www.yourdomain.com/webmail or by going into your control panel and clicking on WEBMAIL. If you prefer to connect securely then go to: http:hosting.visualmarketing.com.au/webmail Your Webmail can also ...How do I Access My Support Tickets?
To access your support tickets, firstly you need to login to our billing and support portal. In the blue horizontal panel go to menu item: Support>Tickets You can view, reply or close tickets here.