General Email Marketing
Is there more online help if I need?
Yes - once you signup and use the system, there is a helpful integrated Knowledge base with over 500 useful tips, how to guides and answers to common email marketing questions. Just select "Help" on the menu bar in the top righthand corner.
I Want to Change the Time Zone
If you want to change the time to your time zone, this can be done from "My Account" then "User Timezone" and select your zone from the drop down menu. PLEASE NOTE: If you are a "Trial User" you will not be able to change your time zone UNTIL you ...
Can I schedule an email campaign?
Yes - you can schedule a campaign to run at any time be it now, one hour time or at 3 am in the morning.
It takes too long to view the templates when I create a campaign
Yes, as you can only see them one at a time. Go to the top menu and select "Templates" then "View Builtin Email Templates" and you will be able to see many template previews at once.
I'm Having Trouble with the WYSIWYG (HTML) Editor when I import a template
Check that the HTML code you are using is valid. You can use an online service such as the World Wide Web Consortium’s HTML validator tool, available at the following URL: http://validator.w3.org/ Make sure that the browser you are using to edit your ...
Bounced Email Processing Isn't Working, Or Is Working Erratically
Generally, this part of the process is already set for you, but you may be over-ride it with your own settings. Bear in mind that for bounce processing to work, the Emailer software must have access to the bounced emails. If you manually download the ...
I Can't Import Contacts From a CSV File
You may not have permission to upload contacts from a CSV file. To change a user’s permissions, contact Support Your CSV file may be incompatibly formatted. Check the CSV formatting to ensure that it can be read by the email software. Check that the ...
I Can't Send Emails
You may have exceeded the mail quota imposed by your account. This limits the number of emails you may send in a specific period. You TRIAL period may have ended Check with support if you are unsure.
I Forgot My Password?
1. Go to the login screen (here). 2. Click the Forgot your password? link. 3. In the screen that displays, enter your Username. 4. Click Send email. An email is sent to the email address associated with your username in the email software. Follow the ...