Login Support
Why does my IP address get blocked/blacklisted?
If you suddenly can’t access your website, cPanel, or email on VMA’s server—but everything works fine on mobile data or another network—your IP address has most likely been blocked by our firewall (CSF). This isn’t personal and it doesn’t mean your ...
My IP address is Blocked - How can I get it Unblocked?
At VMA we take our security seriously and have some pretty tight measures in place. Occasionally you might not be able to access your email or login to your domain - this is due to too many failed login attempts so your IP address gets banned. You ...
How can I retrieve my Hosting/Emailer Login Details?
If you have forgotten your login details to your hosting or Emailer accounts you can now resend this directly from our billing control panel. How to Retrieve my Login Details Login to your account at: ...
Can I login to cPanel directly from my browser?
Yes - simply type "www.yourdomain.com.au/cpanel" (without the " ") and you will come to your login screen. Type your username and password in here to access cPanel. Alternatively try this URL: https://hosting.visualmarketing.com.au:2083/ for secure ...
How can I log into cPanel once I have subscribed to a hosting package?
You can login to your account directly from the Support Centre & go to "My Services", then go to the View Details icon for the service you wish to login to and scroll to the bottom of the page. You can login to cPanel from here. You will also notice ...
How do I Access My Support Tickets?
To access your support tickets, firstly you need to login to our billing and support portal. In the blue horizontal panel go to menu item: Support>Tickets You can view, reply or close tickets here.